Before dispatch
Contact Telegram @tianya202512 immediately with the order reference. Cancellation is not guaranteed once fulfillment has started.
Damaged or incorrect shipment
Contact Telegram support promptly after delivery with the order reference, package photos, item photos, and a description of the issue. Support will review replacement or resolution options based on the shipment record.
Crypto payments
Blockchain payments are irreversible. Vesta cannot recover funds sent to the wrong address, asset, or network. Refund eligibility and the refund method are reviewed by support after payment and order verification.